SUPPORT

Maintenance tips

E-Bikes

Maintenance tips

E-Scooters

Maintenance tips

E-Golf Trolleys
Categories
E-Bikes
E-Bikes
E-Scooters
E-Golf Trolley
E-Bikes
E-Scooters
E-Golf Trolleys
Frequently Asked Questions

OKAI E-Bike Maintenance Tips

How do I charge the battery?
Make sure you’re using a compatible or the original charger for your lithium-ion battery. Using the wrong charger can damage the electric scooter’s battery and potentially cause a fire or explosion.
Refrain from having your battery fully discharged before recharging it. Doing so will compromise the battery life. Keeping the battery capacity between 20% and 85% is ideal for longevity.
Avoid overcharging or leaving your charger plugged in overnight. Once a battery reaches 90% of its total battery capacity, it should be unplugged from the power source. Doing so prevents overcharging, which can cause decreased performance and disrupt the eScooters lifespan.
After a long ride, give your battery pack a little break and sometime to cool off before continuing with other processes, such as charging. High temperatures on their own will affect the workings of the battery, so throwing other stressors like charging into the mix without prior cooling down could trigger undesired chemical reactions inside the battery cells.

OKAI E-Scooters Maintenance Tips

What is the warranty policy for my vehicle?

To safeguard your interests and provide the best service support for your product, in accordance with the relevant national laws and provisions across the three listed guarantees of after-sales services (the “Three-Guarantee Standard for Vehicle Parts”), the specific provisions on warranty policy only covers defects in materials and manufacturing and are as follows:

1. The Main Engine which warrants the frame assembly, wheel hub motor assembly, controller assembly, handle, instrument assembly, straight front rod and charging ports has a warranty length of 1 year.
2. The Parts of your OKAI Vehicle which consist of the battery assembly, charger, brake handles, and finger-operating throttle have a 6-month warranty.
3. The Vulnerable Parts of Appearance which consist of the handle covers, front fenders, rear fenders, plastic pedals, reflective stickers, parking bracket assembly and rubber plus have a 3-month warranty.

Please go to the warranty page for a more detailed warranty policy.

OKAI electric scooters are legally allowed to be used in the republic of Mauritius and its territories.

Please kindly follow these instructions to get your problem fixed:

• Go to our maintenance page.
• Choose the issue as “Warranty Maintenance” if your product is still in the warranty period or “Non-Warranty Maintenance” if the warranty has expired.
• Fulfill your purchase information and product information.
• Submit the form.

All OKAI scooters are powered by rechargeable batteries that need to be recharged. The charging time is dependent on the electric scooter model. The standard charging time for a standard battery ranges between 2 to 4 hours for a full charge.

OKAI electric scooters are waterproof to some degree, and vary from model to model. We advise against immersing your scooter in water.
The maximum weight permitted to ride an OKAI varies depending on the model. Kindly read your OKAI user manual which states the maximum load for your personal transporter.
OKAI electric scooters are as safe as riding a bike. Our scooters are made of high-quality materials, including aircraft-grade alloy, and are designed to be weather-resistant. We advise our users to practice all safety precautions as they would with any physical activity.

You have not normally used and/or maintained the battery, and/or stored it for more than the maximum storage safety period of three months (the whole vehicle is plugged in and stored for more than one month, and the initial power for separate storage is less than 50% for more than three months). Failure to charge the battery properly causes under voltage of the battery feed, which cannot be repaired.

On average, electric scooter batteries will last between 3 to 5 years, or 400 to 500 charge cycles. This lifespan is determined by a number of factors, such as how often and how fast the vehicle is ridden. Proactive maintenance can help to extend your battery’s lifespan, such as storing it in a cool place out of sunlight, and not letting the battery go unused for long periods of time.
Make sure you’re using a compatible or the original charger for your lithium-ion battery. Using the wrong charger can damage the electric scooter’s battery and potentially cause a fire or explosion.
Refrain from having your battery fully discharged before recharging it. Doing so will compromise the battery life. Keeping the battery capacity between 20% and 85% is ideal for longevity.
Avoid overcharging or leaving your charger plugged in overnight. Once a battery reaches 90% of its total battery capacity, it should be unplugged from the power source. Doing so prevents overcharging, which can cause decreased performance and disrupt the eScooters lifespan.
After a long ride, give your battery pack a little break and sometime to cool off before continuing with other processes, such as charging. High temperatures on their own will affect the workings of the battery, so throwing other stressors like charging into the mix without prior cooling down could trigger undesired chemical reactions inside the battery cells.
There is no obligation to wear an helmet but we strongly encourage ALL riders to wear a helmet.

Axglo -E-Golf Trolleys Maintenance Tips

Getting started with Axglo Egolf Trolley
You can find the tutorial video on our YouTube channel.

It is recommended to fully charge the battery before using it. The cart is designed to require only simple maintenance, however, we recommend that your cart be checked regularly to ensure that:

– No excess mud or dirt accumulates
– The front wheel is unclogged and can turn freely
– The main folding track is kept clean and well lubricated (Only original parts can be used when repairing the cart)

For more information, you can watch our Video for safety measures and maintenance.

For the remote control, please remove the dirt or mud under central control key.

This is for safety purposes. If the remote control is not used for over 3 minutes or if the cart is out of the remote-control range, it will shut down automatically. (the remote control will vibrate and buzz)

Although lithium is a bit more expensive, it is a much better long-term option, which will actually save you money!
Not only do lithium batteries last significantly longer, but they are also smaller, lighter, quicker to charge and come with much longer warranties
We always recommend you fully charge your battery before the first time using it, and it takes around 6 hours to recharge an empty battery.